![]() There were countless empty tables and we were told it was fully booked and we should have reserved. We had a very negative experience when we went for dinner in the restaurant. We had to phone 5 times for the plug in our bathroom basin to be fixed (five hours later). However we have been so disappointed with everything else. The check in experience and room were/are good. He was far more concerned about that than the crowded, dangerous Covid protocol at the. The first thing he did was to aggressively tell me to put my mask on which I had moved to my chin briefly to fan the sweat off my face. We eventually met the manager to give feedback on our disappointment in our long awaited and expensive time at the Palace. By the time we sat at our table outside the breakfast was ice-cold. A long queue up the stairs and then crowds of people with no social distancing at the buffet. The breakfast, in this time of Covid, was appalling. The music at the pool is played so loud it distorts and is not music we would ever choose to listen to. It was impossible to get a glass of champagne, the service was extremely slow and the hamburger my husband ordered was thick, leathery and tasteless. (We are guests of a so-called 5 star hotel.) After pleading, we were offhandedly told to choose a table.
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